State Farm® Insurance Agent Joan Russell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angie Huertas
November 15, 2024
"Joan and her team are always so helpful I’m so happy to have her as my agent"
Theresa Lem
November 14, 2024
"Josh Santos and Joan from State Farm are both great to work with. Great prices too."
"Awww thank you, Theresa! Josh has been with our agency for over 10 years now and I greatly appreciate your kind words! Thanks again, Joan"
Augusta Porter
November 11, 2024
"When my husband had an accident . No one came to help us or give us advice my daughter and husband were both injured a car hit us and totaled the car. Then insurance double and daughter was no charged for anything. The car I own now is under my name only and they tell me I don’t have to have my name first on bills and he gets mail and information and I don’t know what’s going on half the time. Even stopped in on the company and told same so it’s still first name in my husbands name and he don’t drive anymore and has nothing to do with my car. It’s really upsetting. Been on hold 6 minute then they dropped my call."
"Mrs. Porter, Thank you for taking the time to speak with me just now. To recap, No medical bills were every received for your husband from this accident & only 1 for your daughter which was paid. Of course we care. The hold time for our Claims Department, I do apologize for, I can message them to call you. The last part about the name, the auto policy is controlled by the first named insured. Your husband's name is first, yours is second. As we have discussed before IF your husband calls to remove his name or move his name to second, we can do that but we must speak with him regardless of the fact that the car is titled in only your name. Wishing you the best as always, Joan"
Dawn Forman
November 8, 2024
"Yolanda is wonderful! She took very good care of me. She answered all of my questions and concerns! Yolanda is the best and I refer her to everyone I know because she will go above and beyond to make sure you have the right coverage and understand the policy! Thank you Yolanda! 5 stars all the way!!"
"Wow, Dawn! Thank you for such a glowing review! I am so very proud of Yolanda & her work ethic! Serving customers like you makes our job worthwhile! I appreciate your kind words & thank you for choosing State Farm for your insurance needs. Joan"
Michelle
November 7, 2024
"Yolanda, is better than having a good neighbor! She’s efficient, excellent customer service, quick with a response. I recommend her to everyone I know!"
"Thank you, Michelle! Yes, Yolanda is such an amazing asset to our team! Her 20 + years of experience in the insurance industry shines through! I appreciate your kind words & thank you for choosing our agency in Merchants Crossing for your insurance needs! Joan"
B Dizzle
September 28, 2024
"Joan’s team is always helpful and efficient. Great service and support every time. I wouldn’t go anywhere else!"
"Thank you, B! We appreciate you! Joan"
Marcus Emilus
September 28, 2024
"Joan goes above and beyond! She is always there when I need her and makes everything so simple. Highly recommend!"
"Marcus, Thank you! I'm proud of my 27 years with State Farm & helping clients like you is why I am here! Thanks again, Joan"
Isaiah Davis
September 28, 2024
"Joan made getting insurance a breeze! Their friendly approach and quick responses are unbeatable. Fantastic team!"
"Thanks, Isaiah! We appreciate your business! Joan"
Liz Rivera Rivas
September 27, 2024
"My agent at State Farm for many years has been Josh Santos, and he is the best! He has always helped me with my cars, home, and personal insurance policies, and made sure I understand everything and helps me make the best choices for my situation. Besides having a lot of experience, he always has a smile, is easy-going, is flexible, welcoming and friendly. If he was to leave some day, I will really miss him."
"Aww, Liz, Thank you! Josh has been with me for over 10 years now and I can not tell you how much your kind words mean to me! Thank you for acknowledging Josh & I will be certain to make sure he is recognized! Joan"
Ed Rakes
September 25, 2024
"Noah went above and beyond! Thank you for all of your help!"
"Thank you, Ed! I will be certain to recognize Noah! We appreciate you! Joan"
Mari Angeles
September 25, 2024
"Highly recommended this state farm agent!!"
"Mari, Thank you so very much for this compliment! We are proud that you chose our agency for your insurance! Joan "
Sebastian Lopez (Creative)
September 25, 2024
"I am highly impressed with how knowledgeable the staff is here"
"Sebastian, We are here to assist you in all of your insurance needs! Thank you for this review. Joan"
Faith Cordeiro
September 25, 2024
"This location is amazing!!"
"Thank you, Faith! Merchants Crossing is very convenient for our clients and the DMV next door is also convenient. Thanks for this review! Joan"
Kyle Arjona
September 25, 2024
"Noah was great👍"
"Thank you, Kyle! I will definitely recognize Noah! Thank you for choosing State Farm. Joan"
Imani Olson
September 24, 2024
"Noah and Joan were super helpful!"
"Imani, Thank you so very much for your kind words! We appreciate you! Joan"
antonio belcastro
September 19, 2024
"Love the location, was right next to the dmv!"
"Thank you, Antonio! We are located in Merchant's Crossing right next to the DMV and I am glad that is convenient for you and your family. We appreciate you choosing our State Farm agency for your insurance needs. Thanks again, Joan"
Anthony Pilotto
September 19, 2024
"Had very polite staff here"
"Thank you, Anthony! We value your business & appreciate this kind review! Joan"
Andres Fernandez
September 19, 2024
"Joan helped answer all of my questions"
"Andres, Thank you so much for your kind words! I appreciate you choosing State Farm! Joan"
jorge baitista
September 19, 2024
"Super quick and easy service"
"Jorge, Thank you for choosing State Farm! We try to make our clients experience as easy as possible. Joan"
Christian Pinnace
September 19, 2024
"I had a great experience at this location."
"Thank you, Christian. It is our pleasure to be here for you! "
Jay Dee
September 17, 2024
"The staff is excellent and very helpful. I worked with Noah and he helped me tremendously! Would highly recommend Joan and Noah!"
"Thanks, Jay! We appreciate you choosing our agency for your insurance! Joan"
Taina Isabel
September 14, 2024
"Best state farm around! Was very happy with my service"
"Taina, we truly appreciate your kind words! Thank you for choosing our agency for your insurance needs! Joan"
Michelle
September 14, 2024
"Excellent service! I definitely recommend!"
"So sweet of you to say, Michelle! We thank you for choosing State Farm for your auto insurance! Joan "
Lil big mac
September 13, 2024
"Had a great experience with Joan and Noah. They made everything simple and stress-free. Highly recommended"
"Thanks, Mac! It was our pleasure! Thank you for choosing our agency for all of your insurance! Joan"
Jose
September 13, 2024
"Joan was knowledgeable and patient. I felt taken care of from start to finish"
"My pleasure, Jose! Thank you for allowing us to be your insurance agency! Joan"